Terms and conditions

Gramsford Lodge, 237, Promenade, Blackpool, FY1 6AH, UK

Hereafter referred to as ‘the hotel’

These terms and conditions are publicly available here, on our website and it is clear that if you book online, you had access to the internet to read these terms and conditions before booking. By booking to stay at Gramsford Lodge, you are accepting and agreeing to these terms and conditions. Failure to read any term or condition does not constitute grounds for exemption from it.

The contract

The contract with us begins immediately upon confirmation of your booking, either by a third party booking agency authorised by the hotel or direct with the hotel. You, (meaning the person who made the booking, the card holder whose card was used for the booking and any and all members of their group for whom the booking was made) will then be bound by all our terms and conditions, including payment, refund, modification and cancellation charges. When booking with an authorised third party agent, you will usually be sent an email of confirmation immediately and it is your responsibility to check that the details are correct. Please bear in mind that the conditions of agents and third parties do not overrule our own terms and conditions, here.

Please seek our advice, if you are in any doubt or would like more information about this, before booking. The hotel cannot be responsible for mistaken bookings where guests need facilities that we do not offer and do not advertise and non-refundable bookings cannot be refunded in such cases. All prices are subject to change without prior notice. Prices will be honoured upon receipt of payment according to the terms of booking and confirmation of booking.

Accommodation in your room/s will be available from 15h, (3pm) on the stated date of arrival. Room/s must be vacated by 10.30am on the stated date of departure.

We accept all major credit cards.The hotel cannot accept cheque payments. All guests are expected to settle their balances according to the terms of their booking/s. Guests wanting to pay for extra services such as bar bills, meals, etc., on departure must have their credit / debit card pre-authorised on arrival. We may ask for a security bond of £50 per person for any booking, at our discretion. The hotel reserves the right to refuse admission in the case that any guest cannot provide acceptable identification or satisfy our security checks or bond.

Please inform us of any special request including dietary needs and disabilities so that we can advise you accordingly. Please be aware that we have no ground floor accommodation. We regret that we do not have wheelchair access nor do we have any special facilities for the disabled. This is because it is not possible to modify this old, listed building to provide such facilities. We will always do our best to assist you with luggage, etc.

We cannot guarantee that food can be prepared or served in a food- allergy-free environment.

Please be aware that we do not have wheelchair access nor do we have any special facilities for the disabled. This is because it is not possible to modify this old, listed building to provide such facilities. We will always do our best to assist you with luggage, etc. Please seek our advice, if you are in any doubt or would like more information about this, before booking. The hotel cannot be responsible for mistaken bookings where guests need facilities that we do not offer and do not advertise and non-refundable bookings cannot be refunded in such cases. All prices are subject to change without prior notice. Prices will be honoured upon receipt of payment according to the terms of booking and confirmation of booking.

 

Accommodation in your room/s will be available from 15h, (3pm) on the stated date of arrival. Room/s must be vacated by 10.30am on the stated date of departure. We accept all major credit cards. The contract with us begins immediately upon confirmation of your booking, either by a third party booking agency authorised by the hotel or direct with the hotel. You, (meaning the person who made the booking, the card holder whose card was used for the booking and any and all members of their group for whom the booking was made) will then be bound by all our terms and conditions, including payment, refund, modification and cancellation charges. When booking with an authorised third party agent, you will be sent an email of confirmation immediately and it is your responsibility to check that the details are correct. The hotel cannot accept cheque payments. All guests are expected to settle their balances according to the terms of their booking/s. Guests wanting to pay for extra services such as bar bills, meals, etc., on departure must have their credit / debit card pre-authorised on arrival. We may ask for a security bond of £50 per person for any booking, at our discretion. The hotel reserves the right to refuse admission in the case that any guest cannot provide acceptable identification or satisfy our security checks or bond.

How to book

To place a booking please email us directly at This email address is being protected from spambots. You need JavaScript enabled to view it. (You can ask for any information, help or assistance you may need, especially when booking more than one room or making a booking for any group)

Or you can book securely online, through our website. Be aware that when using this service, you will be booking via the secure online site and you are agreeing to our terms and conditions, of which you are responsible to be aware: www.gramsfordlodge.com

You can book online through third party sites. You will then be bound by all our terms and conditions, including payment, refund, modification and cancellation charges. When booking with an authorised third party agent, you will usually be sent an email of confirmation immediately and it is your responsibility to check that the details are correct. Please bear in mind that the conditions of agents and third parties do not overrule our own terms and conditions, here.

You are also welcome to telephone the hotel where one of our helpful staff will answer your questions when possible or you can look at the rooms on our website, to help you choose.

Cancellation due to changes made by you

In the event of you cancelling your booking for any reason, payments received and charges made by the hotel are non-refundable and non transferable. We strongly recommend that you take out holiday insurance, which includes curtailment; theft loss and damage cover in order to protect yourself from our cancellation charges. It is your responsibility to ensure that you have insured yourself against any eventuality which may arise. Should you choose not to take out your own travel/holiday/sickness insurance, the hotel respects your right to choose but cannot be held responsible for your personal circumstances which may prevent you from being able to take your planned stay at the hotel. Should you need to cancel your booking, you must inform the hotel as soon as possible in order that we can re-sell your accommodation. We will only accept cancellations in the form of an email from the authorised card holder who is named in the booking, from the email address given by them at the time of booking. You will be liable for any sum/s due to us in strict accordance with the terms of your booking. Please note; these charges are to compensate us for being at risk of not being able to re-sell your accommodation and are not negotiable.

 

Cancellation/curtailment charges

The hotel offers two, different types of bookings (a non-refundable, low-priced choice OR a refundable, standard price choice)

Advance Purchase Discount Bookings:

The low-priced, non-refundable option.  1) The total price of the reservation will be charged by the hotel immediately on the day of booking or as soon as possible, on receipt of your booking. 2) If your booking is in any way or for any reason cancelled or modified, the total price of the reservation will be charged and cannot be refunded under any circumstances 3) In case of no-show, the total price of the reservation will be charged. 4) In the event that you wish to enter into correspondence about any of the above, the hotel reserves the right to charge a minimum of 25 GBP per instance for responding to your enquiries, appeals or demands for any variation of the above terms. 5) Genuine card details: In the event that you make a booking and supply incorrect, incomplete or false card details or details of a card which you are not fully authorised by the card holder to use for this purpose, you will be liable for the full amount of the booking in question, all costs incurred by the hotel, all charges imposed by us and all legal fees arising from any action necessary to recover the debt and any expenses arising from action by the authorised card holder to assert their legal rights and protect their interests. If you are using a card which is not your own card, issued in your own name, you must also supply signed authorisation from and full contact details for the true card holder, to validate your booking. 6) Genuine bookings: When making a booking at the hotel, the information you give must be truthful and accurate. It is your contractual obligation, upon making any booking with the hotel, to supply your valid, correct and complete bank card details, using a valid bank card that you have full authority to use, for an account holding sufficient funds to pay for the transaction you are making. 7) False representation:  In the event that you attempt to make a booking by supplying card details that are incomplete or incorrect or pertain to a bank account that you are not authorised to use or in which there are insufficient funds to cover the full amount of the booking at the time that hotel charges you, you will not be entitled to accommodation at the hotel but you will be personally liable for the full amount of the booking, and will remain liable for this and all other costs arising as a result of this, without limit of time after the time of booking. The hotel reserves the right to refuse accommodation to any person or persons involved in any attempt to obtain bookings, goods or services from us or any of our associated companies at any time, where false or incomplete information has been supplied by the person or persons making the booking or in whose name such booking/s were made or attempted. 8) You are welcome to make a booking, directly with us, by email, for another person or persons, to stay at the hotel. The name of the person making the booking must be the card holder and full contact details of the card holder must be supplied at the time of booking, together with signed authorisation for the card in their name, to be used. 9) Unauthorised use of credit/debit cards Any booking via any third party website or agent, secured by credit or debit card for payment due to the hotel, will be deemed to have been fully authorised by the owner/s of the credit/debit card used, unless the card has already been reported as stolen to Police at the time of booking and written proof of this is provided to the hotel.

Refundable or Flexible bookings:

Refundable or flexible bookings may not be exchanged for non-refundable, bookings of accommodation at a lower price. Refundable or flexible bookings may not be used to reserve rooms with the intention of cancelling in order to convert the booking to a non-refundable booking at a lower price. Refundable or flexible bookings made without full, accurate, authorised card holder details and with sufficient funds to cover the cost of the booking, may not be accepted, at the discretion of the hotel. The hotel reserves the right to pre-authorise the card used to make the booking, which must be in the name of the person booking or be accompanied by a signed authority form the card holder, together with their full and accurate contact details. Cancellation of a refundable booking with over 4 weeks notice incurs no charge. Cancellation of a refundable booking with 2-4 weeks notice: 50% of total cost Cancellation of a refundable booking with 1-2 weeks notice; 70% of total cost 1 week or less 100% of total cost Christmas or New Year (any booking including dates between 23rd December and 2nd January) less than 4 weeks notice = 100% of total cost (Conditions 3-9 above also apply)

Cancellation or changes made by hotel

Whilst every effort is made to fulfil your request, we unfortunately cannot guarantee this and any failure to do so will not constitute a breach of contract. In the unlikely event that we have to cancel or change your reservation, we reserve the right to do so, if this does arise you can: 1 Accept the changed arrangements as notified 2 Make alternative arrangements with us. 3 Cancel your reservation and receive a full refund of monies paid to the hotel, by you, at the discretion of the hotel.

Bookings made via agencies and on third party websites

If you have not booked directly with the hotel, please note very carefully the following: The hotel’s terms and conditions, as described here, override any and all other terms and conditions that may be described elsewhere by any travel agent, booking agent or third party website describing, offering or attempting to offer bookings or access to bookings for accommodation at the hotel. The hotel will not be responsible for any incorrect, incomplete or in any way misleading information, description or impression gained or implied from any such source which may have been subject to any form of modification, omission or modification by any person or organisation, of material supplied or not supplied by the hotel at any time or acquired from any other source whatsoever.

Theft, loss or damage

The hotel will not be held responsible for any theft, loss or damage to guest’s property. We will store luggage for late departures but we will not be responsible for the luggage or its contents. We advise that you include this in your holiday insurance. We reserve the right to charge you, using the card with which your booking was made or any card used by you or another member of your group in connection with your stay, in the event of you or any member of your group causes any loss or damage to anything within the hotel property.

Pets are welcome at the hotel subject entirely to the discretion of the management, whose decision is final in all cases. We, the management, may decide to impose or to waive charges for pets at any time. Should we find it necessary to impose charges for pets, the minimum charge will be 15 GBP per night, plus any further charge for additional cleaning that we may find necessary to eliminate soiling and or odours entirely and or repair any damage caused by a pet. It is strictly forbidden on grounds of animal welfare, on the advice of the RSPCA, to leave an animal or pet unattended in any part of the hotel at any time. Guests who leave a pet unattended in their room will be charged a minimum of 50 GBP plus any additional charges that may apply, as outlined above and below.

Complaints procedure

We trust that you will have an enjoyable holiday, however we realise that occasionally thing can go wrong. In the event that any problem occurs, please inform us right away. A member of our team is available at all opening times in the hotel and a manager is on call at all times in the case of emergency. If you need help or you have a problem concerning something in the hotel, you should ask a member of staff to inform the manager right away, to give us the chance to deal with it. In the event that it is after closing time or before opening time, you should email us, so that assistance can be sent as soon as possible. We will always do our best to attend to situations arising in the best way available to us and ask only that you give us fair chance to do so. If you feel that you have cause for complaint and you do not make any reasonable attempt to communicate it to us at the time, you relinquish your right to insist upon amelioration at a later time. Should you feel that you have cause for formal complaint, you must notify us immediately, by email in order to give us a fair opportunity to correct the problem at the time that it occurs. The hotel will not enter into written correspondence, except by email. The hotel is not obliged to respond to complaints made after the stay in question; unless we have had a fair opportunity, during the stay at the hotel when the complaint arose to correct the problem. As we provide continual online response facilities and provide free internet access to our guests during their stay at the hotel, guests have constant access to make written enquiries, notify us of problems or make complaints, even if you do not see a member of staff outside opening hours. Penalties including but not limited to Damages, additional cleaning charges, All guests at Gramsford Lodge, may be subject to penalty of at least 50GBP plus the full amount of reparation and expenses resulting from any damage caused by themselves or any member or members of their group or party to the hotel premises or contents or persons during their stay at the hotel or after the same. This includes extra cleaning necessary as the result of occupation of rooms by pets, wherever the management deems this necessary, at our discretion. It is your responsibility to bring to our attention any breakage, soiling or accidental damage to the hotel, premises or contents caused by yourselves or any member or members of your group or party to the hotel premises or contents or persons during your stay at the hotel. All guests may be subject to ‘Corkage’ charges at the sole discretion of the hotel management at any rate deemed appropriate by us, for consumption on our licensed premises of any alcohol not purchased from us. In the event that you or any member of your party incurs such charges, you will be informed by us, in writing, by email. Should you then decide to dispute these charges with us, either acting for yourself or represented by any other party of your choice we reserve the right to charge you for our reasonable expenses incurred in answering you. These charges are at least 25GBP per incidence, for each time we respond to you or your representative/s, entirely at our discretion, without limit. This does not affect your statutory rights.

Group Bookings

We are happy to accept group bookings made directly with us and before booking, we ask you to contact us, by email, for advice and information to assist you in making the best choice. We reserve the right to refuse a booking made via a third party agency in the event that it was not agreed by the hotel in writing before booking. In the event that you are booking for a group, you become the leader of that group, responsible for all those guests who are staying at the hotel as part of your group booking.  We recommend that you obtain payment in advance from each member of your group to cover any cost, expense, losses or damages that may arise from their part of your booking, for which you remain solely responsible to the hotel at all times. Please note that, in event that the hotel exercises its right to exclude any one or more members of your group for any reason at any time, this will apply to the whole of your group, regardless of their individual.

General Information

No reduction is made for meals not taken. When a meal is booked and paid for, no money is refundable. If you or other members of your party change your plans for any reason, deciding not to take a meal or meals that you have booked and for which you have paid, please do not ask staff to give you any refund, as they are expressly forbidden to do so and have no authorisation to access cash for this purpose, nor are they able to make card refunds, for security reasons. If you wish to have further information about this and related matters, please email us in order that the appropriate person can deal with your enquiry. We serve a choice of menu and no reduction is made for guests not receiving their preferred choice. We cannot guarantee that any food is prepared in an environment free from any type of food product, eg: meat, wheat, nuts or any other possible allergen.

No reduction of any kind is made for guests who have to be removed from the hotel for any reason but guests may be liable for additional expenses incurred by us as a result of doing so.

Pets are welcome at the hotel subject entirely to the discretion of the management, whose decision is final in all cases. We, the management, may decide to impose or to waive charges for pets at any time. Should we find it necessary to impose charges for pets, the minimum charge will be 15 GBP per night, plus any further charge for additional cleaning that we may find necessary to eliminate soiling and or odours entirely and or repair any damage caused by a pet. It is strictly forbidden on grounds of animal welfare, on the advice of the RSPCA, to leave an animal or pet unattended in any part of the hotel at any time. Guests who leave a pet unattended in their room will be charged a minimum of 50 GBP plus any additional charges that may apply, as outlined above and below.

The management of the hotel reserves the right to exclude any person or persons from the hotel at our sole discretion, should we deem it appropriate to do so for any reason, including but not limited to the conduct and behaviour of any guest or member of their party. In such cases, no refund or compensation will be due from us in any form at any time.

The hotel reserves the right to vary, cancel or amend any terms or conditions set by us at any time for any reason, without notice or liability arising there-from.

Respect, Equality, Dignity for You, for all our guests and all our personnel at the hotel. 

The hotel recognises and accepts the Universal Declaration of Human Rights. By booking at the hotel, you agree to abide by its Articles, both during your stay and in your verbal and written remarks about your stay, thereafter, especially in the case of any publication of your personal, private opinion, to which you are entitled.

We especially draw your attention to the following, first three.

Article 1.        

All human beings are born free and equal in dignity and rights. They are endowed with reason and conscience and should act towards one another in a spirit of brotherhood.

Article 2.        

Everyone is entitled to all the rights and freedoms set forth in this Declaration, without distinction of any kind, such as race, colour, sex, language, religion, political or other opinion, national or social origin, property, birth or other status. Furthermore, no distinction shall be made on the basis of the political, jurisdictional or international status of the country or territory to which a person belongs, whether it be independent, trust, non-self-governing or under any other limitation of sovereignty.

Article 3.        

Everyone has the right to life, liberty and security of person.

Should you, or any member of your party violate these rights of another at the hotel, the hotel will be entitled to require you and your entire group to leave, without refund. 

Universal Declaration of Human Rights in its entirety, can be found here:

http://www.un.org/en/documents/udhr/#atop